Dial-up Networking Stops Responding While Initializing the Modem
Article ID: 174377
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Internet Explorer 1.0
- Microsoft Internet Explorer 2.0
- Microsoft Internet Explorer 3.0
- Microsoft Internet Explorer 3.01
- Microsoft Internet Explorer 3.02
- Microsoft Internet Explorer 4.0 128-Bit Edition
- Microsoft Internet Explorer 4.01 128-Bit Edition
- Microsoft Internet Explorer 5.0
- Microsoft Internet Explorer 5.01
- Microsoft Internet Explorer 5.5
- Microsoft Internet Explorer 3.2
- Microsoft Internet Explorer 4.0 128-Bit Edition
- Microsoft Windows 95
- Microsoft Windows 95
This article was previously published under Q174377
SYMPTOMS
When you try to make a Dial-Up Networking connection, the connection
attempt may appear to stop responding (hang).
CAUSE
This problem can occur if the View Details option is enabled in Dial-Up
Networking and you have installed the Windows Desktop Update component
with Internet Explorer 4.0.
RESOLUTION
To work around this problem, start the Dial-Up Networking connection using
a shortcut, disable the View Details option in Dial-Up Networking, or
uninstall the Windows Desktop Update component.
Start the Dial-Up Networking Connection Using a Shortcut
- Create a shortcut for the Dial-Up Networking connection, and copy it to
a new location.
- Start the Dial-Up Networking connection using the new shortcut.
Disable the View Details Option in Dial-Up Networking
- Click Start, point to Programs, point to Accessories, and then click
Dial-Up Networking.
- Click the View menu, click Details.
Uninstall the Windows Desktop Update
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- On the Install/Uninstall tab, click Internet Explorer 4.0,
and then click Add/Remove.
- In the Internet Explorer 4.0 Active Setup dialog box, click "Remove the
Windows Desktop Update component, but keep the Internet Explorer 4.0
Web browser."
- Click OK.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Internet
Explorer version 4.0. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.
Additional query words: 4.00
Keywords: kbdialup KB174377