KB174268 - ActiMates: Troubleshooting TV or PC Pack Interference

Article ID: 174268

Article Last Modified on 11/21/2003

Microsoft ActiMates Interactive Arthur
Microsoft ActiMates Interactive Barney
Microsoft ActiMates Interactive D.W.
Microsoft ActiMates PC Pack
Microsoft ActiMates PC Pack 2
Microsoft ActiMates TV Pack
Microsoft ActiMates TV Pack 2
Microsoft ActiMates TV Pack 3
Microsoft ActiMates Dipsy 1.0
Microsoft ActiMates Laa Laa 1.0
Microsoft ActiMates Po 1.0
Microsoft ActiMates Interactive Teletubbies
Microsoft ActiMates Tinky Winky 1.0

This article was previously published under Q174268

SUMMARY

To determine if the ActiMates character or the Transmitter is causing interference with other radio-operated devices (for example, baby monitors, Cordless phones, radio controlled toys, etc.), disconnect the Transmitter from your television and VCR or computer. If the interference stops, it was probably caused by the Transmitter.

NOTE: Teletubbies do not interact with the PC Pack.

MORE INFORMATION

If the ActiMates character or the Transmitter causes interference to other radio-operated devices in your home, try the following to correct the problem:

Move the other radio-operated device to another part of the room, away from the ActiMates character and the Transmitter, or move the character to a different part of the room.
Move the Transmitter to a different location. For example, put the TV Pack Transmitter on the floor or on a stereo cabinet, or put the PC Pack Transmitter farther away from your computer monitor and the central processing unit. For maximum range, the Transmitter should be at least one foot away from your television, VCR, and computer.
Plug the TV Pack Transmitter into a different power outlet so that the Transmitter is on a different circuit than your television, VCR, and computer.

For additional information about issues using the TV pack with the ActiMates Teletubbies, please see the following article in the Microsoft Knowledge Base:

222665 ActiMates Teletubbies: High-Pitched Humming Noise in Audio

REFERENCES

ActiMates characters, the TV Pack Transmitter, and the PC Pack Transmitter Have been tested, and they comply with the limits for a Class B computing Device in accordance with the specifications in Part 15 of the U.S. FCC rules. These limits are designed to provide reasonable protection against harmful RF interference in a residential installation. There is, however, no guarantee that RF interference will not occur in a particular installation.

Additional query words: complies compliance barnie barny acta acti mate mates actamates dw kbimu actimates acti-mates teletubbies

Keywords: kbinfo kbtshoot kbhardware kbref KB174268