Knowledge Base

STOP Cx0000009A After Trying to Regain Multiprocessor Support

Article ID: 174228

Article Last Modified on 11/1/2006


APPLIES TO


This article was previously published under Q174228

SYMPTOMS

After you apply a service pack and follow the procedures to edit the %SystemRoot%\Repair\Setup.log file to force the service pack update and copy the multiprocessor kernel and hal, you restart the computer and get the following stop screen:
Stop 0xC0000009A SYSTEM_LICENSE_VIOLATION
(0x00000004,?????????,????????,????????)

The first parameter is always 0x00000004, the next three may vary.

This error occurs even after you follow the procedures such as those found in the following Microsoft Knowledge Base article:

ARTICLE-ID:
168132
TITLE : After Applying Service Pack NT Reports Single Processor

CAUSE

This is because of mixed service pack levels in the ntoskrnl and Hal.dll caused by an error in the Setup.log file.

RESOLUTION

To resolve this problem, perform one of the following:

Then, manually copy the proper kernel file and .dlls from the appropriate service pack and restart your computer.

For more information, please see the following Microsoft Knowledge Base article:

ARTICLE-ID: 156358
TITLE : How to Manually Add Support for a Second Processor

Additional query words: blue screen multi processor multi-processor

Keywords: kbprb KB174228