Knowledge Base

OL97: View Persistence for Public Folders May be Lost

Article ID: 174192

Article Last Modified on 1/20/2007

Microsoft Outlook 97 Standard Edition

This article was previously published under Q174192

SYMPTOMS

In Microsoft Outlook 97, you can change the view of Public Folders from their default view to a different view. However, the persistence of the new views may be lost for all Public Folders except the last one changed.

CAUSE

This happens under the following conditions:

You are using Microsoft Exchange Server.
You have the option to work offline with an offline store file (OST).
You choose to synchronize folders after changing the Public Folder views.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook 97. This problem has been corrected in Microsoft Outlook 97 version 8.03.

MORE INFORMATION

Steps to Reproduce the Problem

Change the view of two or more Public Folders from their default view to any other view:
1. Click to select the Public Folder.
2. On the View menu, point to Current View and click to select any view other than the first one listed, the default view.
On the Tools menu, point to Synchronize and click All folders.
Click to select each of the Public Folders for which you changed the view in step 1 above.

RESULTS: Each public folder has reverted to its default view except for the last one changed.

Keywords: kbbug kbfix KB174192