Knowledge Base

XWEB: Err Msg: Netscape is Unable to Connect to the Server

Article ID: 173896

Article Last Modified on 10/28/2006

Microsoft Outlook Web Access 5.5
Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q173896

SYMPTOMS

If you are using Netscape Communicator to access a Microsoft Exchange Server using Outlook Web Access (OWA), and rapidly click the Seen button, the following message may be displayed:

Netscape is unable to connect to the server at the location you have specified. The server may be down or busy. Try connecting again later.

This message may give you the impression that there is a problem with the Exchange Server, which is not the case.

CAUSE

Netscape Communicator establishes a connection to the Exchange Server each time the Seen button is clicked in order to perform a store command. The number of concurrent IMAP connections it can keep open are limited. As soon as this limit is reached, all connections are closed by Netscape and the above error message is reported.

Keywords: kberrmsg KB173896