Knowledge Base

XCLN: MS Fax and Exchange Run Slowly in Same Profile

Article ID: 173806

Article Last Modified on 10/28/2006

Microsoft Exchange Client 5.0

This article was previously published under Q173806

SYMPTOMS

After you add the Microsoft Exchange Server service to a profile already containing Microsoft Fax, operations such as composing a new fax, startup, or sending mail may slow down considerably. This only affects clients attaching remotely to the Microsoft Exchange Server computer through a dial up connection. If the client is set to work offline, this problem does not occur.

CAUSE

When you open the Exchange profile or compose a new fax, Microsoft Fax is trying to initialize the communications port. At the same time, the Exchange Server service is trying to check for new mail, and use the communications port as well.

WORKAROUND

To work around this problem, set up separate profiles for Microsoft Fax and Exchange Server.

Keywords: kbprb KB173806