Knowledge Base

MDG: Random Error "Sign on ID or Password Incorrect"

Article ID: 173787

Article Last Modified on 10/30/2006

Microsoft Mail Remote 3.2

This article was previously published under Q173787

SYMPTOMS

Mail Remote for Windows users receive the following error when attempting to connect to their postoffice for transmitting mail:

Postoffice has not accepted mail item.
Sign-on ID or password is incorrect.

However, the postoffice password has not been changed and a new init-disk has no affect.

CAUSE

The External instance(s) in the INI file for the modem(s) do not include a path statement to the postoffice. Therefore, the MTA service a remote user connects with does not recognize the sign-on ID or password as an existing postoffice. When the error message occurs randomly and there are multiple instances servicing Mail Remote users and the modems are in a phone number "Hunt group," the instances must be the identical.

RESOLUTION

To resolve this problem, include the path information to the postoffice in the INI file instance section.

Keywords: kbprb KB173787