Knowledge Base

XADM: Security Keys Cannot Be Used Without Rich Text Format

Article ID: 173544

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q173544

SYMPTOMS

When you try to send security keys to a user in another organization, instead of getting the Security Key Exchange Message dialog box, the user gets the following message: 
   You have received Public Security Keys from another user. Your version
   of Microsoft Exchange client does not support this feature. You may
   need to upgrade to a newer version in order to use these keys.

   Name: JamesCha
   Email: SMTP:JamesCha@company.com
   Encryption Certificate:
   MIIBWDCCAQgCBDPWXAswBwYFKw4DAgMwITELMAkGA1UEBhMCVVMxEjAQBgNVBAoTCU1pY3Jv
   c29mdDAmFxE5NzA3MjIxNTMyMDkrMDUwMBcROTkwMTIzMTUzMjA5KzA1MDAwUTEOMAwGA1UE
   AxMFamFtZXMxEzARBgNVBAMTCnJlY2lwaWVudHMxFjAUBgNVBAsTDXNjb3R0J3Mgd29ybGQx
   EjAQBgNVBAoTCW1pY3Jvc29mdDBZMAsGCSqGSIb3DQEBAQNKADBHAkCuAg651vUEQLbqyakI
   lU+/mOcXFtYLGKTn+6dCKRKxwEkCpnnHG/BE6xkXWGkj/I0PjK4PmaJFne7L0wmB7j+zAgMB
   AAEwBwYFKw4DAgMDQQA8DhjXefi5kewRM4u9ul4SBJMKk9/DTjfzBKc3cOGm3cp5xRwOIINt
   kQhlD4TGEdzcVyASg8HFmL5r+05Gcul7 Signing Certificate:
   MIIBWDCCAQgCBDPWXAwwBwYFKw4DAgMwITELMAkGA1UEBhMCVVMxEjAQBgNVBAoTCU1pY3Jv
   c29mdDAmFxE5NzA3MjIxNTM1MDArMDUwMBcROTkwMTIzMTUzNTAwKzA1MDAwUTEOMAwGA1UE
   AxMFamFtZXMxEzARBgNVBAMTCnJlY2lwaWVudHMxFjAUBgNVBAsTDXNjb3R0J3Mgd29ybGQx
   EjAQBgNVBAoTCW1pY3Jvc29mdDBZMAsGCSqGSIb3DQEBAQNKADBHAkDSWX8OrTb2Vgb/m4DB
   sQKva/1Lp2tQHt5caURw11TBpxjTKc5ZUrRSUqF/wQxJgibT81IUxnmX6nBZZLVLJ5ZNAgMB
   AAEwBwYFKw4DAgMDQQAZSlZ237C8M03hwgTOpzUfAgX5FdeucQ4v6gwwmCh3lQtlV9/ri4gZ
   TzE8h0/amG/t2K0k+mKLNyS38NEaDK1j
   Encryption Algorithm: CAST 40-bit

CAUSE

This is caused by not sending the security keys with Rich Text Format. When Rich Text Format is not used, the Internet Mail Service strips out the form used for sending security keys.

RESOLUTION

To resolve this problem, perform one of the following two procedures:

  • In the Exchange Administrator program:
    1. Go to Properties of the Internet Mail Service.
    2. Select the Internal Mail tab.
    3. Under Message Content Information, choose Interoperability.
    4. In the Send Microsoft Exchange Rich Text Formatting box, select Always.
    -or-
  • In the Exchange client:

    1. Choose Tools, Address Book.
    2. Go to File, New Entry, and select Internet Address.
    3. Select the check box for Always Send to This Recipient in Microsoft Exchange Rich-text Format.

Additional query words: IMS

Keywords: kbusage KB173544


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