Microsoft Knowledge Base

• The Microsoft Network version 2.5

SYMPTOMS

After you rename a Dial-Up Networking connection that you use to connect to MSN, The Microsoft Network, you may be unable to connect to MSN.

CAUSE

Modifying the names of the connections created by Connection Manager during MSN Setup may prevent access to MSN.

RESOLUTION

Delete all the MSN connections, and then manually reconfigure the MSN connection settings. To do so, use the following steps:

1. Double-click My Computer.

2. Double-click Dial-Up Networking.

3. Right-click an MSN connection, and then click Delete. Repeat this step until all MSN connections are deleted.

4. Close the Dial-Up Networking window.

5. Right-click the MSN icon on the desktop, and then click Connection Settings.

6. On the Dialing tab, next to the Phone Number box, click Phone Book.

7. Click the appropriate access number for your area, and then click OK.

8. On the Dialing tab, next to the Backup Number box, click Phone Book.

9. Click the appropriate backup access number for your area, click OK, and then click OK again.

10. Right-click the The Internet icon on the desktop, and then click Properties.

11. On the Connection tab, click the "Connect to the Internet as needed" check box to select it.

12. In the "Use the following Dial-Up Networking connection" box, click MSN.

13. Click OK.