Microsoft Knowledge Base

• The Microsoft Network versions 2.0, 2.5

SUMMARY

This article describes how to cancel an MSN, The Microsoft Network, account.

MORE INFORMATION

To cancel an account, use any of the following methods:

Method 1

To cancel an account online, use the following steps:

1. Connect to MSN.

2. Click the question mark in the upper-right corner of MSN Program Viewer.

3. Click Check Or Change Your Account, and then click Cancel Account.

   Error 101

Method 2

To cancel an account by fax, use the following steps:

1. Create a cancellation request that includes the following information:

       - Your first and last name
       - Your MSN Member ID
       - Your mailing address
       - The last six numbers of the credit card you used to verify the
         account
   

2. Fax the completed cancellation request to the following number:

         (800) 616-4440
   

Method 3

To cancel your account by mail, use the following steps:

1. Create a cancellation request that includes the following information:

       - Your first and last name
       - Your MSN Member ID
       - Your mailing address
       - The last six numbers of the credit card you used to verify the
         account
   

2. Mail the completed cancellation request to the following address:

         MSN Account Cancellation
         10222 MCI Dr.
         Pinellas Park, FL, 34666
   

   ARTICLE-ID: Q153806
   TITLE     : FastTips: Accounts and Billing Questions & Answers