Article ID: 173219
Article Last Modified on 11/15/2006
APPLIES TO
This article was previously published under Q173219
SYMPTOMS
You may receive the following error message when you are installing Adobe
PhotoShop 4.0.1:
Setup has encountered a problem. Please report
file='common/info01.c', line='253' to Microsoft Product Support.
CAUSE
This error message can occur if you are installing PhotoShop 4.0.1 from a
CD-ROM drive using real-mode CD-ROM drivers. The error message may occur
when PhotoShop 4.0.1 Setup is installing the Adobe PostScript printer
driver.
RESOLUTION
Install a protected-mode CD-ROM driver from your original Windows 95 disks
or CD-ROM, or from the manufacturer of the CD-ROM drive.
To install a protected-mode driver for your CD-ROM drive, click Start,
point to Help, click the Index tab, type
cd-rom,
and then double-click the "Installing" topic. Note that this
method works only if your CD-ROM drive supports a protected-mode driver
included with Windows 95.
For information about determining whether Windows 95 supports your CD-ROM
drive in protected mode, please see the following article in the Microsoft
Knowledge Base:
151634 Protected-mode CD-ROM Drive Support in Windows
If Windows 95 does not include a protected-mode driver for your CD-ROM
drive, contact the manufacturer of the CD-ROM drive to determine whether
a protected-mode driver is available from the manufacturer.
If your CD-ROM drive does not support protected-mode drivers, contact
Adobe for other possible resolutions to the issue.
Keywords: kb3rdparty kbappcompatibility kberrmsg KB173219