Knowledge Base

XCLN: Messages Remain in the Outbox After You Try to Send Them

Article ID: 173217

Article Last Modified on 10/28/2006

Microsoft Exchange Client 4.0
Microsoft Exchange Client 5.0
Microsoft Exchange Client 5.5
Microsoft Exchange Client 5.0

This article was previously published under Q173217

SYMPTOMS

When you try to send an e-mail message by copying or placing the message in the Outbox, the message may not be sent.

CAUSE

This issue can occur for either of the following reasons:

You moved or copied the newly created e-mail message to the Outbox
You edited the e-mail message while it was in the Outbox

RESOLUTION

To resolve this issue, resend the message. To resend the message, follow these steps:

In Microsoft Exchange, select the Outbox folder, and then double-click the e-mail message you want to send to open it.
Select Send from the File menu.

MORE INFORMATION

When you choose Send while creating a message, the e-mail message is automatically placed in the Outbox. Also, the subject of the e-mail message is displayed in italic text in the Outbox.

Keywords: kbprb KB173217