SMS: Mouse and Keyboard Input Fail During Remote Control
Article ID: 173122
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q173122
SYMPTOMS
When you use Systems Management Server to Remote Control a Windows NT
client computer, the system running the Systems Management Server
Administrator utility may be unable to use the mouse or keyboard to control
the remote Windows NT client computer.
Mouse pointer and keyboard input will not have an effect on the client even
though screen updates continue to occur. This problem usually occurs after
a few minutes of normal remote control usage.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.2. This problem was corrected in the latest Microsoft Systems
Management Server 1.2 U.S. Service Pack. For information on obtaining the
service pack, query on the following word in the Microsoft Knowledge Base
(without the spaces):
Additional query words: prodsms
Keywords: kbbug kbremoteprog kbtshoot KB173122