Knowledge Base

XCLN: Macintosh Client Hangs After Message Color is Changed Under Mac OS 8

Article ID: 172900

Article Last Modified on 10/28/2006

Microsoft Exchange Client 4.0 for Macintosh
Microsoft Exchange Client 5.0 for Macintosh

This article was previously published under Q172900

SYMPTOMS

The Microsoft Exchange Macintosh client will hang after the color is changed in the message dialog box when used with Macintosh OS 8.

WORKAROUND

To change colors, you will have to use the Macintosh 7.x OS because there is no workaround for this problem under Macintosh OS 8.

Once you are in this situation, you must "Force Quit" using the Command+Option+ esc keys on the keyboard and all unsaved changes will be lost.

STATUS

Microsoft has confirmed this to be a bug and is currently working with Apple Computer to resolve this problem. More information will be posted here in the Microsoft Knowledge Base as it becomes available.

Additional query words: XCLN Mac Exchange

Keywords: kbbug kbpending KB172900