OFF95: MS Office Setup Cannot Restart Microsoft Windows under Windows NT
Article ID: 172824
Article Last Modified on 8/17/2005
APPLIES TO
- Microsoft Office 95 Standard Edition
- Microsoft Windows NT 4.0
This article was previously published under Q172824
SYMPTOMS
After you finish running Setup for Microsoft Office 7.0 and click Restart
Windows in Setup dialog box, nothing happens. When you click Cancel, the
following message appears:
Setup was not completed successfully
CAUSE
This problem occurs if the following conditions are true:
- You are running the Microsoft Office 7.0 Setup program.
-and-
- You are running Microsoft Windows NT 4.0.
-and-
- You click Restart Windows when the Microsoft Office 7.0 Setup dialog box
is displayed.
WORKAROUND
To work around this problem, manually restart Windows NT. To manually
restart Windows, follow these steps:
- In the Microsoft Office 7.0 Setup dialog box that prompts you to restart
Windows, click Cancel.
You receive the following error message:
Setup was not completed successfully
- After the Office 7.0 Setup closes, click Shut Down on the Start menu.
- In the Shut Down Windows dialog box, click Restart Windows, and then
click Yes.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Office for
Windows 95, version 7.0. This problem was corrected in Microsoft Office 97
for Windows.
Keywords: kbsetup kbprb KB172824