Knowledge Base

OL97: Newly Exported .PST File Locked By Another Process

Article ID: 172535

Article Last Modified on 1/20/2007

Microsoft Outlook 97 Standard Edition

This article was previously published under Q172535

SYMPTOMS

After you export data from Outlook to a personal folder file (.PST), if you immediately try to move, copy, rename, or send the newly exported .PST file, you may receive the following message:

The process cannot access the file because another process has locked a portion of the file.

CAUSE

Outlook is maintaining a process in the background and must be shut down to release the file.

RESOLUTION

Before attempting to move, copy, rename, or send a newly exported .PST file, you must first close any open Outlook items such as mail messages, contact forms, or appointments and quit Outlook.

MORE INFORMATION

Keywords: kbprb KB172535