Microsoft Knowledge Base

• The Microsoft Network versions 2.0, 2.5

SYMPTOMS

After you join MSN, The Microsoft Network, and you attempt to connect to the Internet using Microsoft Internet Explorer, another Internet service provider's home page may appear on the screen.

CAUSE

Microsoft licenses Internet Explorer to many Internet service providers who customize Internet Explorer for their members. The MSN Setup program may not overwrite these customizations.

RESOLUTION

To resolve this issue, use the following steps:

1. Right-click the Internet icon on the desktop, and then click Properties.

2. Click the Connection tab.

3. Click the "Connect to the Internet as needed" check box to select it.

4. In the "Use the following Dial-Up Networking Connection" box, click MSN.

5. Click the Navigation tab.

6. Click Use Default [or type "http://www.msn.com" (without quotation marks) in the Address box], and then click OK.

MORE INFORMATION

After you perform the steps in the resolution section, you may still experience problems displaying content in MSN. This is most likely caused by the customizations made to Internet Explorer by your previous Internet service provider. To remove these customizations, you need to reinstall Internet Explorer from the MSN CD-ROM. To do so, follow these steps:

1. Insert the MSN CD-ROM into the CD-ROM drive. If the Auto Insert Notification option is turned on, close the Welcome To MSN window that opens on the desktop.

2. Double-click My Computer.

3. Right-click the MSN (CD-ROM drive) icon, and then click Explore.

4. Double-click the Msnsetup folder.

5. Double-click the Compnts folder.

6. If you are using MSN 2.0, double-click the Msie301.exe file. If you are using MSN 2.5, double-click the Msie302.exe file.

7. Follow the instructions on the screen. When you are prompted to restart the computer, click Yes.