Microsoft Knowledge Base

Error Message: The Service Profile Is Damaged. Re-install the...
Last reviewed: October 7, 1997
Article ID: Q172245
The information in this article applies to:
  • The Microsoft Network version 2.5

SYMPTOMS

When you attempt to run the Msn.cmp file, you may receive the following error message: 

   The service profile is damaged. Re-install the service profile.

CAUSE

The Msn.cmp file is damaged.

RESOLUTION

To resolve this issue, follow these steps:

  1. Insert the MSN CD-ROM into the CD-ROM drive. If the Auto Insert Notification option is turned on, close the Welcome To MSN window that opens on the desktop.

  2. Double-click My Computer.

  3. Right-click the CD-ROM drive icon, and then click Explore.

  4. Double-click the Msnsetup folder.

  5. Double-click the Compnts folder.

  6. Double-click the Msnsvc.exe file.

  7. If you are prompted to restart the computer, click Yes.

Additional query words: msn 2.5
Keywords : msnconnect kberrmsg
Version : WINDOWS:2.5
Platform : WINDOWS

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Last reviewed: October 7, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.