Microsoft Knowledge Base

Error Message: The Member ID or Password Is Not Valid
Last reviewed: August 11, 1997
Article ID: Q172243
The information in this article applies to:
  • The Microsoft Network versions 1.2, 1.3, 2.0

SYMPTOMS

When you attempt to sign in to MSN, The Microsoft Network, you may receive the following error message: 

   The Member ID or Password is not valid.

CAUSE

The MSN authentication process cannot resolve a Member ID of greater than 40 characters.

RESOLUTION

To resolve this issue, create a new MSN Member ID with no more than 40 characters. Because your Member ID provides the only means of identifying your account, you must create a new MSN account to obtain a new Member ID. To do so, follow these steps:

  1. Click Start, and then click Run.

  2. In the Open box, type "signup.exe" (without the quotation marks), and then click OK.

  3. Follow the instructions on the screen.

After you verify that your new MSN account is working properly, contact MSN Customer Service to cancel your old account.

Additional query words: 1.20 1.30 2.00
Keywords : msnaccount msnsignup kberrmsg
Version : WINDOWS:1.2,1.3,2.0
Platform : WINDOWS

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Last reviewed: August 11, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.