"File Access Error" Using Mcafee Netshield and Word 6.0 or Later.
Article ID: 172127
Article Last Modified on 10/31/2006
APPLIES TO
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q172127
SYMPTOMS
When you run McAfee Netshield version 2.52 for Windows NT and Microsoft
Word 6.0 or later, you may receive a "File Access Error" when trying to
save a document.
CAUSE
The problem is caused by the way McAfee NetShield 2.32a scans Word
temporary files.
RESOLUTION
To resolve this problem, perform one of the following workarounds:
- Remove McAfee Netshield or upgrade it to version 2.53a or later.
-or-
- Disable the Fast Save feature in Microsoft Word. To disable this
feature, perform the following steps:
- In Word, click Options from the Tools menu.
- In the Options dialogue box, click the Save tab, and then clear the
Allow Fast Saves check box.
-or-
- Disable scanning of Microsoft Word .doc files. This is not recommended,
as this will leave the system open to macro virus infections.
MORE INFORMATION
McAfee Netshield is a third party product manufactured McAfee Associates,
Inc. a vendor independent of Microsoft; we make no warranty, implied or
otherwise, regarding this product's performance or reliability.
Additional query words: virus checker files msword prodnt
Keywords: kb3rdparty kbprb KB172127