Knowledge Base

WD97: Borders Print Poorly with Hewlett-Packard 820Cse

Article ID: 171607

Article Last Modified on 1/20/2007

Microsoft Word 97 Standard Edition

This article was previously published under Q171607

SYMPTOMS

Some paragraph borders print with very poor quality, extra lines, or red dots across the border when printing from Microsoft Word 97 to a Hewlett- Packard (HP) 820Cse printer.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.

MORE INFORMATION

Hewlett-Packard has released only two versions of drivers for the HP 820Cse printer; the problem occurs with both versions of the printer driver. (The latest version is 8.2.) Unlike other HP DeskJet printers, the HP 820Cse cannot use any other printer driver. Hewlett Packard has confirmed this information.

For information about how to contact Hewlett-Packard, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: 8.0 hp820 hp820cse

Keywords: kb3rdparty kbprb kbprint KB171607