Knowledge Base

PI: ErrMsg: Help Failed to Launch

Article ID: 171566

Article Last Modified on 3/25/2001

APPLIES TO

This article was previously published under Q171566

SYMPTOMS

When you try to access Help either from the Help menu or from clicking a blue (i) information button, you may receive the following error message:
Picture It! Failed to launch Help.

CAUSE

Under certain circumstances, if you change CDs while using Microsoft Picture It!, the program cannot locate the Help files on the hard disk drive.

WORKAROUND

To work around this problem, follow these steps to make Help available:
  1. On the Get It! menu, click My Picture.
  2. Click Cancel.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Picture It! version 1.0 for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kberrmsg kbbug kbusage KB171566


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