Microsoft Knowledge Base

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     This article discusses a Beta release of a Microsoft 
     product. The information in this article is provided as-is
     and is subject to change without notice. 

     No formal product support is available from Microsoft for 
     this Beta product. For information about obtaining support
     for a Beta release, please see the documentation included 
     with the Beta product files, or check the Web location 
     from which you downloaded the release.

     BETA INFORMATION  BETA INFORMATION  BETA INFORMATION  BETA     

The information in this article applies to:

• Microsoft Internet Explorer version 4.0 for Windows 95
• Microsoft Internet Explorer version 4.0 for Windows NT 4.0

SYMPTOMS

When you download Internet Explorer version 4.0 from an FTP server and then try to upgrade Internet Explorer version 3.x, the installation process may stop responding (hang).

CAUSE

Internet Explorer 4.0 files can become damaged when you download them from a busy FTP server because of a problem in Internet Explorer 3.x.

RESOLUTION

To resolve this problem, follow these steps:

1. Restart your computer.

2. Use any text editor (such as Notepad) to open the Active Setup Log.txt file in the Windows folder.

3. Read through the Active Setup Log.txt file to determine at what point Active Setup stopped.

4. Close the Active Setup Log.txt file.

5. Delete the damaged .cab file, and then connect to the Internet.

6. Run Internet Explorer Active Setup again.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Internet Explorer version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.