Knowledge Base

OL97: HTML Formatted Mail Is Received as a Shortcut Icon

Article ID: 171294

Article Last Modified on 1/20/2007

APPLIES TO

This article was previously published under Q171294

SYMPTOMS

An e-mail message you received in Microsoft Outlook 97 consist of a blank message with a shortcut icon that, when you click it, starts your default Web Browser.

CAUSE

The message you received is formatted in Hypertext Markup Language (HTML) and Outlook does not read HTML.

MORE INFORMATION

Because the current version of Outlook does not read HTML, it attaches a shortcut to the document. Double-clicking the shortcut opens the message in your default Web Browser.

Keywords: kbprb KB171294


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