Knowledge Base

OL97: Different Pagination Between Viewed and Printed Messages

Article ID: 171293

Article Last Modified on 1/20/2007

Microsoft Outlook 97 Standard Edition

This article was previously published under Q171293

SYMPTOMS

An e-mail message in Microsoft Outlook 97 is not paginated the same way when you print the message as it is when you view it in Page Layout View.

CAUSE

You are using Microsoft Word as your e-mail editor and the Page Layout View does not display the message header included when you print the message from Outlook.

RESOLUTION

Use Print Preview in Outlook to see how the message will look when printed. To view the message in Print Preview in Outlook, follow these steps:

Click to select the e-mail message but do not open it.
On the File menu, click Print Preview.

This will display your e-mail text with header information as it will look when printed.

MORE INFORMATION

Steps to Reproduce Problem

Open a multiple-page message in Outlook while using Word as your e-mail editor.
On the View menu, click Page Layout.
Adjust the text to page-break at a specific line.
Print the message.

RESULTS: The printed message does not page-break at the specified line because it contains the message header.

Keywords: kbprb kbprint KB171293