Knowledge Base

SMS: Unable to Inventory Macintosh Files with Trademark Character

Article ID: 171069

Article Last Modified on 10/27/2006

APPLIES TO

This article was previously published under Q171069

SYMPTOMS

If you attempt to inventory Macintosh software by file name, and the file name contains the trademark or registered symbols, Systems Management Server inventory will not inventory that file properly, and it will not show up in the PC Properties for that system.

CAUSE

There are two issues. The first is that INVMAC does not properly handle the OEM to ANSI character translation. The second is that the Systems Management Server site SQL Server also does OEM to ANSI translation. Due to these two issues, software inventory fails to properly detect and report the extended characters.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server versions 1.0, 1.1, and 1.2. This problem was corrected in the latest Microsoft Systems Management Server 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K


Additional query words: prodsms Mac Apple TM filename

Keywords: kb3rdparty kbbug kbenv kbfix kbinventory KB171069


Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.