KB171042 - WD97: Red Box Prints Behind WordArt Object on Canon BJC 4550

Article ID: 171042

Article Last Modified on 1/20/2007

Microsoft Word 97 Standard Edition

This article was previously published under Q171042

SYMPTOMS

When you print a Microsoft Word 97 document that contains a particular style of WordArt to a Canon BubbleJet BJC-4550 printer, a red box is printed behind the WordArt object.

CAUSE

This problem occurs when you use the WordArt style in the third row and third column of the WordArt Gallery dialog box, and print with version 3.70 of the printer driver.

RESOLUTION

Upgrade the printer driver to version 3.90.

For information about how to contact Canon International Systems, query in the Knowledge Base for one of the following articles:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.

MORE INFORMATION

The Canon BubbleJet BJC-4550 printer is manufactured by Canon International Systems, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 8.0

Keywords: kbbug kbfix kbprint KB171042