Knowledge Base

SMS: File Transfer Window Freezes

Article ID: 171039

Article Last Modified on 10/27/2006

Microsoft Systems Management Server 1.2 Standard Edition

This article was previously published under Q171039

SYMPTOMS

While in the midst of a file transfer session with a Windows 95 or 16-bit Windows client, the Personal Computer Property Help Desk window freezes and none of the Remote buttons work. Dragging the border or moving the window results in window "footprinting," and the Local Files and Remote Files lists do not redraw completely.

This problem may also occur when a file copy is not in progress.

CAUSE

The File Transfer Slave window was closed on the client side.

WORKAROUND

To work around this problem, select another Properties item and then select the Help Desk item again.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodsms helpdesk rc win95 wfw win16 terminate sp sp2

Keywords: kbbug kbnetwork kbremoteprog kbtshoot KB171039