Microsoft Knowledge Base

Error Message: Invalid Page Fault in Module Mcm.dll
Last reviewed: July 3, 1997
Article ID: Q171029
The information in this article applies to:
  • The Microsoft Network version 2.0

SYMPTOMS

While you are installing MSN, The Microsoft Network, you may receive the following error message when you attempt to select access numbers: 

   This program has performed an illegal operation and will be shut down.
   If the problem persists, contact the program vendor.
If you click Details, you receive the following error message: 

   Iexplore caused an invalid page fault in module Mcm.dll.

CAUSE

The Mcm.dll file in the Windows\System folder may be missing or damaged.

RESOLUTION

Extract a new copy of the Mcm.dll file from your original Windows 95 disks or CD-ROM to the Windows\System folder. The Mcm.dll file is located in the Win95_07.cab cabinet file. If you are prompted to overwrite an existing file, press Y, and then press ENTER.

For information about using the Extract tool, type "extract" (without quotation marks) at a command prompt, or see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q129605
   TITLE     : Using the Windows 95 Extract Tool (Extract.exe)
After you extract this file, reinstall the MSN software.

Additional query words: 2.00
Keywords : kbenv kberrmsg kbsetup msnsetup
Version : 2.0
Platform : WINDOWS

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: July 3, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.