Article ID: 171028
Article Last Modified on 1/27/2005
APPLIES TO
- Microsoft Office 97 Standard Edition
This article was previously published under Q171028
WARNING: The information in this article has not been confirmed or tested
by Microsoft. Some or all of the information in this article has been
taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION
PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this
information "as is" without warranty of any kind, either express or
implied, including but not limited to the implied warranties of
merchantability and/or fitness for a particular purpose.
SYMPTOMS
When you perform a "Run from Network Server" (RNS) installation of
Microsoft Office 97, the following error message appears
Setup could not open the file <file name>.
where <file name> is a file that the Setup program is attempting to copy
from the server to your workstation.
When you click Retry, Setup continues but pauses again, and the same error
message appears with a different file name.
CAUSE
This problem occurs when you are running virus protection software on the
network server.
RESOLUTION
Before running the Setup program, disable any virus protection software.
See the virus protection documentation for information about doing this.
After you run the Setup program, you can enable the virus-scanning software
and restart the computer.
Additional query words: OFF97 antivirus anti- scan
Keywords: kberrmsg kbprb kbsetup KB171028