KB170913 - WD97: GPF in Module Unidrv.dll Printing to Fax Drivers

Article ID: 170913

Article Last Modified on 1/20/2007

Microsoft Word 97 Standard Edition

This article was previously published under Q170913

SYMPTOMS

In Microsoft Word 97 for Windows, when you use the print to fax feature, you may receive the following error message:

Word caused a General Protection Fault in Module UNIDRV.DLL. If you choose Close, your Word session will terminate and you will lose any unsaved changes to your document. If you choose Ignore:, you may be able to continue and the Fax software may work despite the error.

The following fax drivers are reported to exhibit this behavior:

Brother MFC-4550
U.S. Robotics RapidComm version 1.2
U.S. Robotics Voice Print

RESOLUTION

To resolve this problem, contact the fax driver manufacturer and obtain the latest version of the fax driver.

For the RapidComm version 1.2 driver, upgrade to version 1.3 or later.

STATUS

Microsoft has confirmed this to be a problem with the fax drivers listed at the beginning of this article when faxing from Microsoft Word 97 for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

For additional information about troubleshooting fax problems, please see the following article in the Microsoft Knowledge Base:

169755 WD97: Troubleshooting Fax Problems from Word

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 3com US

Keywords: kb3rdparty kberrmsg kbfaq kbprb kbprint KB170913