Knowledge Base

OLEXP: Some Settings Not Retained When Upgrading to Outlook Express

Article ID: 170744

Article Last Modified on 1/20/2007

APPLIES TO

This article was previously published under Q170744

SYMPTOMS

When you install Internet Explorer version 4.0 or Windows 98, some Internet Mail and News settings may be lost. In particular, user interface settings (including toolbar, status bar, preview pane, column, and sort settings) and format settings for sending mail may be lost.

CAUSE

When you install Internet Explorer version 4.0 or Windows 98, Microsoft Outlook Express is installed as an upgrade to Internet Mail and News. Some Internet Mail and News settings are not saved during the upgrade Process because the settings have changed significantly in Outlook Express.

RESOLUTION

After you install Internet Explorer version 4.0 or Windows 98, manually set any Internet Mail and News settings that were not saved.

MORE INFORMATION

User interface settings and format settings for sending mail are not retained when you upgrade to Outlook Express version 4.0 or Windows 98. If you customize these settings in Internet Mail and News, the custom settings are lost when you upgrade to Outlook Express. All other Internet Mail and News settings are maintained when you upgrade to Outlook Express.

Additional query words: 4.00 options missing

Keywords: kbsetup kbui KB170744


Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.