Knowledge Base

OL97: How to Remove the Internet Mail Enhancement Patch

Article ID: 170258

Article Last Modified on 1/20/2007

APPLIES TO

This article was previously published under Q170258

SUMMARY

This article describes the steps to uninstall the files that the Internet Mail Enhancement Patch (IMEP) installs, and return to the version of the Internet mail service that shipped with Outlook 97.

MORE INFORMATION

If you installed IMEP by running the Microsoft Office 97 Service Release 1 Patch, the steps below do not apply. To remove IMEP with the Office Patch installed you must run maintenance mode setup to remove Office. Then install the original Office.

Follow these steps to uninstall the Internet Mail Enhancement Patch if you installed IMEP as a separate add-in to Outlook:
  1. On the Tools menu, click Options.
  2. Click the General tab and then click Add-In Manager.
  3. Click the Internet Mail add-in.
  4. Click Remove and then click OK and OK again.
  5. On the File menu, click Exit and Log Off.
  6. Click the Start button, point to Settings, and then click Control Panel.
  7. In the Control Panel, double-click the Mail and Fax icon.
  8. Click the Internet E-Mail service, and then click Remove.
  9. Click Yes when asked to confirm.

    NOTE: If you have added the Internet Mail Enhancement Patch to any Other profiles, you must remove it from the other profiles also.
  10. In the Control Panel, double-click the Add/Remove Programs icon.
  11. Click "Microsoft Outlook Internet Mail Enhancement Patch", and then click Add/Remove.
  12. Click Yes when asked to confirm.
  13. Click Microsoft Outlook or Microsoft Office 97, (depending on which Setup program you used to install Outlook) and then click Add/Remove.
  14. When prompted, click Reinstall. This action will restore the original Internet Mail service.
  15. Once the setup is complete, click OK to close Add/Remove Programs.
  16. Double-click the Mail and Fax icon.
  17. Click Add.
  18. Click Internet E-Mail, and then click OK. This will add the original Internet E-mail service to your profile.

    NOTE: The name of the service is Internet E-Mail and doesn't revert back to the original name of Internet Mail.
  19. You must configure the Internet E-Mail service with the settings for your Internet service provider. For more information on configuring the Internet Mail service, please see the following article in the Microsoft Knowledge Base:

    165228 Configuring the Internet Mail Information Service

Keywords: kbhowto kbpatch KB170258


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