XWEB: Outlook Web Access Client May Not Print Entire Message
Article ID: 170076
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Internet Explorer 3.02
- Microsoft Internet Explorer 3.01
- Microsoft Internet Explorer 3.01
- Microsoft Internet Explorer 3.02
- Microsoft Internet Explorer 3.01
- Microsoft Internet Explorer 3.02
- Microsoft Internet Explorer 3.01
- Microsoft Outlook Web Access 5.5
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q170076
SYMPTOMS
Only the Subject line of a message may print when you print from the
Microsoft Outlook Web Access (OWA) client in Microsoft Internet Explorer.
CAUSE
The OWA client uses frames to separate the header and body of a message.
Because of the way Internet Explorer uses frames, the header of the message
will have the focus by default. Therefore, only the Subject line or the
title of the window containing the message will be printed.
This is a problem with Internet Explorer, not Microsoft Exchange Server or
the OWA client. This problem is corrected in Microsoft Internet Explorer
version 4.0.
WORKAROUND
Select any part of the message body before printing the message. You will
then be able to print the entire message.
Keywords: kbbug KB170076