Knowledge Base

Import Module Appears to Be Hung

Article ID: 170051

Article Last Modified on 10/24/2003

Microsoft Site Server 2.0 Standard Edition, when used with:
- Microsoft Usage Analyst 2.0

This article was previously published under Q170051

SYMPTOMS

When you are running an import, the progress bar shows 100 percent complete and appears to hang there for up to 30 minutes or more. Task Manager shows CPU usage at 100 percent, and the import module shows Not Responding. (To start Task Manager, press CTL+SHIFT+ESC. After Task Manager appears, click the Performance tab for CPU usage, or the Applications tab for program status.) If no user action is taken, the import completes normally.

WORKAROUND

As long as the CPU shows usage, allow the import to continue running. It should complete normally.

STATUS

Microsoft has confirmed this to be a problem in Usage Analyst 2.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kbbug kbnofix KB170051