Remote Access Service Fails If Plug and Play Service Is Disabled
Article ID: 170029
Article Last Modified on 10/31/2006
APPLIES TO
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q170029
SYMPTOMS
When you try to detect a modem in the Remote Access Service (RAS) setup,
Windows NT queries the modem but returns the following error message:
Windows NT did not find any modems attached to your computer.
If you try to start the Remote Access Connection Manager service or Dial-up
Networking, the following error message appears:
Cannot load the Remote Access Connection Manager service.
Error 711: RasMan initialization failure. Check the event log.
In the event log you will see:
Event 7024 Service Control Manager
The Remote Access Connection Manager service terminated with
server-specific error 620.
If you try to open the Modem Control Panel, the application fails to open.
CAUSE
The Plug and Play service is stopped or disabled.
RESOLUTION
- Go into Control Panel and click Services.
- Start the Plug and Play service, and change the Startup mode from Manual
or Disabled to Enabled.
Keywords: kbnetwork KB170029