Knowledge Base

PRB: Error Logging into the Anomaly Tracking System

Article ID: 169863

Article Last Modified on 12/11/1999

Microsoft Visual FoxPro 5.0a

This article was previously published under Q169863

SYMPTOMS

When a user tries to log into the Anomaly Tracking System they receive the following error message:

Could not log in user with current Id and password.
Please reenter user information.

CAUSE

Each user must be set up by the Anomaly Tracking Administrator before they can log into the system.

RESOLUTION

Log into the "Anomaly Tracking System" using the Admin ID and the Admin password. If these values have not been changed, the Admin ID is "Admin" and the Admin password is "Admin" (both values are without the double quote marks). After you have logged in as the "Admin," go to Tools menu option and select "User Maintenance." Add the user's name, login ID, and password and then attempt to log in as the new user.

STATUS

This behavior is by design.

MORE INFORMATION

Attempt to log into the Anomaly tracking system by clicking on your short- cut icon or by clicking on the Ats.exe file in the "\Program Files\DevStudio\Anomaly Tracking System" folder. Attempt to log in as a user who has not been setup by the Admin.

The following error message appears:

Could not log in user with current Id and password.
Please reenter user information."

NOTE: If the above error message does not appear, it could be that the user information already exists.

Keywords: kberrmsg kbprb KB169863