Knowledge Base

MDG: Offline Symbol Caused by Corrupted Mailbag

Article ID: 169861

Article Last Modified on 10/30/2006

APPLIES TO

This article was previously published under Q169861

SYMPTOMS

The offline (or net disconnect) symbol may appear in the status bar of Microsoft Mail for Windows for one or more mailboxes. This results in being unable to send or receive messages. However, if you log on with the same mailbox from the MS-DOS mail program, there does not seem to be a problem.

CAUSE

This problem can be caused if:
  • The user's MMF file resides on a Novell file server and is in an ownerless state.
  • The user's KEY and MBG files are corrupted or are not accessible.

RESOLUTION

To resolve this problem:
  • Ensure that all files on a postoffice that resides on a Novell file server have an owner.
  • Use the Mailq16.exe utility that ships in the Microsoft Mail for PC Networks Resource Kit to reset or rebuild the KEY and MBG files for the user.

MORE INFORMATION

For additional information on how to run Mailq16.exe, please see the following article in the Microsoft Knowledge Base:

130285 PC Adm: Resetting or Rebuilding Mailbags with MAILQ16.EXE

For additional information if you do not have Mailq16.exe, please see the following article in the Microsoft Knowledge Base:

104279 PC DB: Creating or Resetting a .KEY and .MBG Pair


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Keywords: KB169861


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