KB169779 - MCIS ABS Double-Byte Characters Displayed as Garbage

SYMPTOMS

An administrator starts the Address Book Server (ABS) Web administration page (Abscreate.asp) to create a user in the database. The administrator types a user name, password, or other information in a language that uses the double-byte character set (DBCS--for example, Japanese, Korean, Chinese, and so on) and also types an e-mail address in a non-DBCS language (for example English). The characters are all displayed properly on the screen and are entered correctly into the database.

When you attempt to list a DBCS entry by way of the ABS search page (Ablist.asp), you find nothing. If you search using a non-DBCS entry (for example, the English e-mail address you entered), you find the original entry that was entered in DBCS is not displayed properly and therefore is not being found by the search page

RESOLUTION

Remark out any lines in the *.asp files for ABS that ask to use a specific font. Do this for all the *.asp files for Address Book Server (ablist.asp, abcreate.asp etc.) if you are planning to use DBCS names.

For example, if you open Ablist.asp in Microsoft Notepad and search on "Font Face," you will see the following:

      </title>
      </head>
      <body bgcolor=#ffffff vlink="#228b22" link="#0000ff" alink="#00ff00">
      <font face="Arial,Helvetica">
      <table border=0 cellspacing=0 cellpadding=0 width=100% >
       <tr>

Remark out the "Font face" line with an exclamation point (!) and save the file.

MCIS ABS Double-Byte Characters Displayed as Garbage

SYMPTOMS

CAUSE

RESOLUTION