XCLN: Exchange Windows 3.x client Does Not Receive New Mail Automatically
Article ID: 169743
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Client 5.5
- Microsoft Exchange Client 5.0
This article was previously published under Q169743
SYMPTOMS
If you use the Microsoft Exchange Client for Windows 3.x, you may not
automatically receive new mail when it is delivered. You must perform
another function, such as selecting another folder and then clicking the
Inbox again, before the new mail appears.
CAUSE
Notification of new mail is a task initiated from the server. The
server notifies the client that new mail has arrived so the client can
update its Inbox display. However, in order for the server to notify the
client of an update, the server must send directly to the client's IP
address.
RESOLUTION
Verify that the correct IP address entries for the client computer are
on the Domain Name Services (DNS) server, WINS server, or in the HOSTS
file on the Exchange Server computer. You can also try to resolve the
problem by adding the computer name and IP address of the client
machine to its own HOSTS file.
For more information on how to troubleshoot Microsoft Exchange for
Windows 3.x client using TCP/IP, see
155048, "Troubleshooting Startup of
Windows Client Using TCP/IP" in the Microsoft
Knowledge Base.
Keywords: kbprb KB169743