Knowledge Base

OL97: Missing Delivery Information in HTML Code Inserts Slash

Article ID: 169286

Article Last Modified on 1/19/2007

Microsoft Outlook 97 Standard Edition

This article was previously published under Q169286

SYMPTOMS

When clicking an HTML link containing a "mailto:" tag with no delivery information, Microsoft Outlook 97 will insert a slash (/) in the To field of the e-mail message.

RESOLUTION

To open an Outlook e-mail message containing no delivery information from an HTML link, you must insert a null value in the HTML mailto: tag.

Insert a null value (%20) in the HTML "mailto:" tag as follows:

MORE INFORMATION

Steps to Reproduce Problem

In NotePad, create and save a file named Testmail.htm with the following HTML code:

      <HTML>
      <HEAD>
      <TITLE>Test Mail</TITLE>
      </HEAD>
      <BODY>
      <a href="mailto:">SEND E-MAIL</a>
      </BODY>
      </HTML>

Double-click the Testmail.htm file to open it in Microsoft Internet Explorer.
Click the SEND E-MAIL link.

RESULT: A new e-mail message is opened in Outlook containing a slash (/) in the To field.

Keywords: kbcode kbhowto KB169286