Knowledge Base

OL97: Importing a PDL from a PAB May Cause Duplicate Contacts

Article ID: 169285

Article Last Modified on 1/19/2007

Microsoft Outlook 97 Standard Edition

This article was previously published under Q169285

SYMPTOMS

In Microsoft Outlook 97, importing a Personal Address Book (PAB) that contains a Personal Distribution List (PDL) may generate duplicate Contact records.

CAUSE

The import process sets up a Contact record for each entry in a PDL. If the PDL entries are also in the PAB, then Contacts are set up for these records also, resulting in duplicates.

RESOLUTION

Delete the duplicate Contacts after importing your PAB, or include only entries not found in your PAB list in the PDL. If the PDL entries are located in other than the PAB, such as another Contact list or a Global Address Book, no duplicates will occur.

MORE INFORMATION

Steps to Reproduce Problem

Build a Personal Distribution List in your Personal Address Book. Add entries from the Personal Address Book and others from another source such as a Global Address List, a Contact list, and such.
Import the Personal Address List into an empty Contact folder.

RESULTS: The import process duplicates those PDL entries coming from the PAB in the new Contact folder. Those coming from another source are not duplicated.

Keywords: KB169285