Article ID: 169125
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.1 Standard Edition
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q169125
SYMPTOMS
If you use the Remote Control feature to access a client computer running
Windows 95 that is using a video card with Bitmap Buffering, like the
Cirrus Logic 5446 or the Matrox chipset, the Quick Viewer display will
become corrupted. Corruption will include odd colors, screen "droppings,"
and missing parts of remote windows.
CAUSE
The display corruption is caused by the Bitmap Buffering feature used by
this graphics adapter and driver. The graphics chipset and driver use
features like this to enhance the graphic performance in special areas.
Bitmap Buffering bypasses the Remote Control Agent, so Remote Control
sessions display corrupted information.
WORKAROUND
To avoid this specific problem, it is necessary to disable the Bitmap
Buffering feature. In general, to ensure that the Remote Control Agent can
work as designed, it is a good idea to switch off any enhanced features
like Bitmap Buffering. Please consult your graphic card's documentation for
the necessary configuration.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
versions 1.1 and 1.2. We are researching this problem and will post new
information here in the Microsoft Knowledge Base as it becomes available.
Additional query words: prodsms win95 help desk helpdesk logic cl5446
Keywords: kbbug kbnetwork kbremoteprog kbtshoot KB169125