Knowledge Base

Find service pack and service account of shut-down server

Article ID: 169114

Article Last Modified on 3/13/2007

Microsoft Exchange Server 5.0 Standard Edition
Microsoft Exchange Server 4.0 Standard Edition

This article was previously published under Q169114

SUMMARY

When you are recovering a Microsoft Exchange Server computer, it is important to restore the database files to a new Exchange Server computer with the same organization name, site name, service account, service account password, service pack, and preferably the same server name. The administrator may not remember this information, and a lot of time is lost in trying to get it.

This article explains how to deduce the service pack level of the original Exchange Server computer before it stopped responding. It also explains how to find the service account inside the information store (IS) if the directory (DS) is successfully started. This article does not, however, explain how to find the original organization name, site name, server name, and Windows NT domain name. For information about how to find these names, contact Microsoft Technical Support.

MORE INFORMATION

How to find the service pack level

From the File Manager or the MS-DOS prompt, change to Exchsrvr\bin directory, find the size of the file Store.exe, and compare it to the following list (in bytes):

 SP Level      Build     Store.exe   Mailumx.dll   X400Om.dll
   ------------------------------------------------------------
   4.0 (RTM)      837.10   1,339,152   744,224       335,524
   4.0 SP 1       838
   4.0 SP 2       993.4    1,347,344   750,624       336,096
   4.0 Post SP2   994.12   1,348,368   750,624       336,096
   4.0 SP 3       994.64   1,347,856   751,152       336,096
   4.0 Post SP3   995.33   1,347,856
   4.0 SP 4       995.54
   4.0 Post SP4   996.6    1,347,344
   5.0 (RTM)      1457.11  2,328,848   893,200       318,736
   5.5 (RTM)      1960.5   2,624,272   937,744       320,784

How to find the service account inside the IS

Start the Exchange Server Administrator program. It will find the Exchange Server if the System Attendant and the directory have started successfully. To do this, follow these steps:

On the left side, select the Configuration container.
On the right side, doubleclick the Information Store Site configuration.
Click the Permissions tab.

If this tab is not visible, click Options on the Tools menu. Then, click the Permissions tab, and then click to select the Show Permissions page for all objects check box.
Read the Windows NT Domain and Windows NT Account name of the Service account Admin.

For more information about how to find the original organization name, site name, server name, and Windows NT domain name, contact Microsoft Product Support.

Additional query words: XADM

Keywords: kbinfo kbusage KB169114