Article ID: 168843
Article Last Modified on 6/2/1999
APPLIES TO
- Microsoft Entertainment Pack: The Puzzle Collection
This article was previously published under Q168843
SYMPTOMS
If you attempt to install The Puzzle Collection to a floppy disk
instead of the computer's hard disk, the Setup program will stop or
appear to hang. The only way to close the program is by using the Close
Program window.
NOTE: Depending on which operating environment you are using, the
computer will need to be rebooted after you close the program.
RESOLUTION
Use the following information to return you computer to a normal state,
and then reinstall The Puzzle Collection.
The Puzzle Collection under Windows 95
If you are running Windows 95 and you attempt to install The Puzzle
Collection on a floppy drive, when you click OK the computer appears
to hang.
To end Setup, do the following:
- Use the CTRL+ALT+DEL key combination to open the Close
Program window.
- Select The Puzzle Collection Setup, and then click the End
Task button.
- Once you have completed steps 1 and 2, the computer will stop
responding (hang) and you will be required to reboot the
computer.
Once the computer has been rebooted and Windows 95 is running again,
you will need to re-run Setup for The Puzzle Collection.
NOTE: Do not select a floppy disk drive letter as the installation point.
The Puzzle Collection under Windows NT 4.0
If you are running Windows NT 4.0 and you attempt to install the product
on a floppy drive, when you click OK you will receive the following error
message:
The destination folder: A: does not exist. Do you want setup
to create it?
Nothing happens when you click Ignore or Abort.
To end Setup, do the following:
- Use the CTRL+ALT+DEL key combination to open the Windows NT
Security window.
- On the Task Manager tab, select The Puzzle Collection
Setup and close the program.
After you have ended the Setup program, you will need to re-run Setup for
The Puzzle Collection.
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