Knowledge Base

Dr Watson Exception Violation C0000005 Occurs After Install SP3

Article ID: 168812

Article Last Modified on 11/1/2006

Microsoft Windows NT Workstation 4.0 Developer Edition
Microsoft Windows NT Server 4.0 Standard Edition

This article was previously published under Q168812

SYMPTOMS

After you install Windows NT 4.0 Service Pack 3 you may get a Dr. Watson error in Spools.exe and Services.exe. The error message occurs after you log on to the computer. It can also cause the system to stop responding before logging on. This, and several other error messages, can be attributed to Starfish Internet monitoring agent that installs a file called Nmsocknt.dll.

CAUSE

Nmsocknt.dll makes calls to User32.dll, Kernel32.dll, and Wsock32.dll that effectively stops all networking services.

RESOLUTION

Rename the Nmsocknt.dll found in the %SystemRoot% directory to Nmsocknt.xxx. You must perform this at a command prompt because Windows NT Explorer will display an access violation. Then shutdown and restart your Windows NT computer to resume normal operation.

MORE INFORMATION

The third-party product discussed here is manufactured by Starfish Software, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Please contact http://starweb.starfishsoftware.com/products/iu97/iu97 for further updates.

Additional query words: Windows NT SP3 Starfish Dr.Watson C0000005 nmsocknt.dll

Keywords: kb3rdparty kbsetup KB168812