KB168734 - XADM: Error Synchronizing OST After Upgrading to Exchange

Article ID: 168734

Article Last Modified on 10/28/2006

Microsoft Exchange Server 5.0 Standard Edition

This article was previously published under Q168734

SYMPTOMS

When you attempt to synchronize all folders from a Microsoft Exchange or Outlook Client with an OST file, you may encounter the following error message:

Synchronization with the offline folder file could not be
completed. Consult the synchronization log in the deleted
items folder for details.

Reviewing the synchronization log shows the following:

   11:43:26 Synchronizing Organization Forms
   11:43:27 Error synchronizing folder
   11:43:27 [8004010F-501-0-521]
   11:43:27 The client operation failed.
   11:43:27 Microsoft Exchange Server Information Store

This error occurs after you upgrade to Microsoft Exchange Server version 5.0. This error occurs if the upgraded computer contains the Organizational Forms Library and the Organizational Forms Library has the Default permission set to NONE.

WORKAROUND

To work around this problem:

Change the Default permission for the Organizational Forms Library to any other Role besides NONE and then change the Role back to NONE.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

For more information on other causes of this error, refer to the following Knowledge Base article:

162703 You receive an error message when you try to synchronize your offline folder file if the Organizational Forms Library on your Exchange computer has been re-created or cannot be located

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