KB168517 - OFF97: Registry Keys Remain After RFS Upgrade from Office 7.0

Article ID: 168517

Article Last Modified on 6/11/2002

Microsoft Office 97 Standard Edition

This article was previously published under Q168517

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you run Microsoft Office 97 Setup, and then click Yes to remove an earlier version of Microsoft Office, Setup fails to remove all of the Microsoft Windows registry keys from the earlier version of Office.

CAUSE

This problem occurs when the following conditions are true:

You perform a "Run from Network Server" installation to upgrade Microsoft Office 7.0.

-and-
Shared tools (Msapps folder) are on the network server not on the local hard disk.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
The following is a list of all the Microsoft Office 7.0 registry keys that remain after you upgrade a Microsoft Office 7.0 "Run from Network Server" installation to a Microsoft Office 97 Custom installation (with all options selected.)

Office Registry Keys Left After Upgrade

HKEY_LOCAL_MACHINE:

   SOFTWARE\Microsoft\New User Settings\Excel\7.0
   SOFTWARE\Microsoft\New User Settings\Word\7.0
   SOFTWARE\Microsoft\ReferenceTitles\Bookshelf
   SOFTWARE\Microsoft\Schedule+
   SOFTWARE\Microsoft\Shared Tools\AutoCorrect\Clients
   SOFTWARE\Microsoft\Shared Tools\DAO\Clients
   SOFTWARE\Microsoft\Shared Tools\Graphics Filters\Import\HPGL
   SOFTWARE\Microsoft\Shared Tools\HPGL
   SOFTWARE\Microsoft\Shared Tools\mfc40\Clients
   SOFTWARE\Microsoft\Shared Tools\MSN Support\Clients
   SOFTWARE\Microsoft\Shared Tools\msvcrt40\Clients
   SOFTWARE\Microsoft\Shared Tools\MSWinWrite
   SOFTWARE\Microsoft\Shared Tools\MSWordDOS
   SOFTWARE\Microsoft\Shared Tools\olepro32\Clients
   SOFTWARE\Microsoft\Shared Tools\RFTDCA
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\MSWinWrite30
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\MSWordDOS
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\MSWordDOS6
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\RFTDCA
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\WordStar4
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Export\WordStar7
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\MSWinWrite
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\MSWordDOS
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\MSWordDOS6
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\RFTDCA
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\WordStar
   SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\WordStarWin
   SOFTWARE\Microsoft\Shared Tools\VBA 94 Help
   SOFTWARE\Microsoft\Shared Tools\Wordstar
   SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs
   SOFTWARE\Microsoft\Windows\Help\Artgalry.hlp
   SOFTWARE\Microsoft\Windows\Help\Dao.aw
   SOFTWARE\Microsoft\Windows\Help\Dao.cnt
   SOFTWARE\Microsoft\Windows\Help\SCHDPLUS.HLP
   SOFTWARE\Microsoft\Windows\Help\Vbaen.aw
   SOFTWARE\Microsoft\Windows\Help\Vbaen.cnt
   SOFTWARE\Microsoft\Windows\Help\Vbaen.hlp
   SOFTWARE\Microsoft\Windows\Help\vbaen2.aw
   SOFTWARE\Microsoft\Windows\Help\VBAEN2.CNT
   SOFTWARE\Microsoft\Windows\Help\VBAEN2.HLP

HKEY_USERS:

   .Default\Software\Microsoft\Excel\7.0
   .Default\Software\Microsoft\Office\PowerPoint\7.0
   .Default\Software\Microsoft\Schedule+\Custom Menus
   .Default\Software\Microsoft\Word\7.0

REFERENCES

For more information about locating an entry in the Windows registry, click the Index tab in Registry Editor Help, type the following text

finding

and then double-click the selected text to go to the "To find a string, value, or key" topic.

Additional query words: OFF97 SOL

Keywords: kbsetup kbprb KB168517