XFOR: Rasphone.pbk Cannot Be Accessed
Article ID: 168514
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q168514
SYMPTOMS
When you attempt to open the Dial-up Connections tab of the Internet Mail
Server (IMS) the following error message may appear:
The Remote Access Service (RAS) phone book cannot be opened. It must be
accessible and in the system directory as \ winnt \ system32 \ ras \
rasphone.pbk.
CAUSE
The IMS is unable to locate the Rasphone.pbk file located in the %System
root%\System32\ras\rasphone.pbk or the file is corrupt.
RESOLUTION
- Ensure that the Rasphone.pbk file is not corrupt by using the dial-up
networking.
- Dial from the RAS Phone Book entry; on the Start menu, click Programs,
and then click Accessories and then click Dial-Up Networking.
- Verify that the Rasphone.pbk file is located in the following directory:
%System root%\System32\ras\
- Ensure that the %System root% (normally the WINNT subdirectory) is
shared as Admin$. It should be shared as Admin$ by default.
Additional query words: remote access
Keywords: kbprb kbusage KB168514