Microsoft Knowledge Base

The information in this article applies to:

• The Microsoft Network versions 1.2, 1.3, 2.0, 2.5

SYMPTOMS

When you use the Creatix SO Plug and Play card with MSN, The Microsoft Network, you may receive the following error message:

   Modem is busy or cannot be found. Your modem may already be in use,
   turned off, or not connected properly.

CAUSE

The Capi 2.0 protocol is not installed. Creatix provides the Capi 2.0 protocol on a disk or CD-ROM that is included with the Creatix ISDN card.

RESOLUTION

To use the Creatix ISDN card successfully, follow these steps:

Install the Creatix ISDN Card

1. Install the Creatix ISDN card in your computer.

2. In Control Panel, double-click Network.

3. Click Add, and then click Adapter.

4. Click Have Disk, and then click the path to the CD-ROM.

5. Click the Creatix SO Plug and Play card.

6. When you are prompted, restart your computer.

Install the Capiport Driver (Capi 2.0 Protocol)

1. In Control Panel, double-click Network.

2. Click Add.

3. Click Protocol, and then click Add.

4. Click Have Disk, and then click the path to CSS\Ger located on the manufacturer's disk.

5. Click OK.

6. When you are prompted, restart your computer.

Connect to MSN

1. Double-click the MSN icon.

2. Click Setting, and then click Access Numbers.

3. Click the "ISDN access to the Internet and MSN" service type.

4. Click OK.

5. In Connection Settings, click AcoISDN.

6. Click OK, and then connect to MSN.